Frequently Asked Questions — Tiba Neo Health Care

Question 1

What is Tiba Neo Health Care?

Accepted Answer

Tiba Neo Health Care is a Ugandan healthcare innovation and delivery company headquartered in Kampala, Uganda, East Africa. We connect international specialists, advanced medical technologies and local health systems to improve access, strengthen clinical capability and build sustainable platforms for healthcare growth. We are not a hospital or clinic; we are an integration layer that connects expertise, technology and institutions to improve outcomes.

Question 2

Where is Tiba Neo based?

Accepted Answer

Tiba Neo is headquartered in Kampala, Uganda, East Africa, where it also operates its regional telemedicine base centre. Our work is focused on Uganda and East Africa, though we are open to collaboration with organisations working across the wider African continent where there is a clear shared purpose.

Question 3

Is Tiba Neo a registered company?

Accepted Answer

Yes. Tiba Neo Health Care Ltd is a registered company in Uganda.

Question 4

What does 'Tiba Neo' mean?

Accepted Answer

'Tiba' is a Swahili word meaning treatment or medicine. 'Neo' reflects our commitment to new approaches and innovation in healthcare delivery. Together, the name captures our purpose: bringing new thinking to healthcare in Uganda and East Africa.

Question 5

What services does Tiba Neo offer?

Accepted Answer

We are developing five core service areas: Specialised Medicine and Healthcare Management, Digital Health and Robotic Surgery, Integrated Clinical Care, Specialist Workforce Development, and Technology and Equipment Partnerships. We also offer Training and Development programmes for clinical and health management professionals. You can find detailed information about each service on our Services page.

Question 6

Which of your services are currently available?

Accepted Answer

Strategic Programme Management is our most established service and is currently active. Our other services — Digital Health and Robotic Surgery, Integrated Clinical Care, Specialist Workforce Development, and Technology and Equipment Partnerships — are in development. We are actively building these capabilities and welcome early conversations with institutions and organisations interested in being involved.

Question 7

Do you provide direct clinical care?

Accepted Answer

No. Tiba Neo does not provide direct clinical care to patients. We work with institutions, employers and health networks to improve how healthcare services are organised, integrated and delivered. Clinical care remains the responsibility of the healthcare professionals and institutions we work with.

Question 8

Can you help us implement a digital health system?

Accepted Answer

Digital healthcare integration is one of our core service areas. We can support institutions in assessing their digital readiness, selecting appropriate systems, managing implementation and training staff. We work with technology providers rather than developing our own software. If you would like to discuss your institution's digital health needs, please get in touch.

Question 9

What is robotic-assisted surgery?

Accepted Answer

Robotic-assisted surgery is a form of surgery in which a trained surgeon controls specialised instruments from a console, supported by magnified three-dimensional views. The robotic system does not make independent clinical decisions or operate by itself.

Question 10

What are the potential benefits?

Accepted Answer

Depending on the procedure and the individual patient, potential benefits may include smaller incisions, greater surgical precision, less blood loss and pain, shorter hospital stays, smaller scars and faster recovery. Benefits vary and should be discussed with the treating surgeon.

Question 11

Is robotic surgery suitable for everyone?

Accepted Answer

No. Suitability depends on the condition, planned procedure, medical history, previous surgery, available expertise and the clinical team's assessment. Open or conventional laparoscopic surgery may be more appropriate in some cases.

Question 12

What risks should patients consider?

Accepted Answer

All surgery carries risks, including infection, bleeding, anaesthetic complications and procedure-specific complications. A robotic procedure may also need to be converted to laparoscopic or open surgery if clinically necessary. The clinical team will explain the relevant benefits, alternatives and risks during informed consent.

Question 13

How are quality and safety maintained?

Accepted Answer

Quality and safety depend on trained and credentialed teams, carefully selected procedures and patients, reliable equipment, simulation and supervised early cases, approved clinical protocols, incident review and continuous monitoring of outcomes.

Question 14

How long does recovery take?

Accepted Answer

Recovery varies by procedure, diagnosis and individual health. The surgeon will explain the expected hospital stay, activity restrictions, follow-up arrangements and when a patient may return to work or normal activities.

Question 15

Is your telemedicine service operational?

Accepted Answer

Our telemedicine and digital referral coordination service is currently in development. We are building the clinical governance frameworks, institutional relationships and technology arrangements needed to deliver it safely and effectively. We welcome early conversations with facilities, clinicians and health networks interested in being part of this.

Question 16

Which technology platform will you use for telemedicine?

Accepted Answer

We have not yet finalised our technology platform. The selection will be informed by clinical requirements, institutional context, data governance considerations and the needs of participating facilities and clinicians. We are evaluating options that are appropriate for the Ugandan and East African health environment.

Question 17

How is patient confidentiality protected?

Accepted Answer

Patient confidentiality is central to how we are designing this service. Clinical information will only be exchanged through appropriately governed and secured platforms. General website enquiries are kept entirely separate from any system used to exchange clinical information. We are developing the data governance and clinical governance frameworks needed to ensure this service operates safely and in compliance with applicable regulations.

Question 18

Can individual clinicians participate in your telemedicine network?

Accepted Answer

Yes — we are interested in working with specialist clinicians who want to extend their reach and provide remote second opinions and advice to referring clinicians across Uganda. If you are a specialist interested in participating, please get in touch and tell us about your specialty and context.

Question 19

Who does Tiba Neo work with?

Accepted Answer

We work with hospitals and health facilities, specialist clinical networks, health insurers and managed care organisations, employers and occupational health programmes, NGOs and development partners, technology and digital health companies, training organisations and research collaborators. We are open to a range of partnership models depending on the organisation, the context and the shared objective.

Question 20

How do I start a conversation about working with Tiba Neo?

Accepted Answer

The simplest way is to use the enquiry form on our Contact page. Tell us about your organisation and what you are trying to achieve, and we will respond directly. You can also reach us by email — our contact details are on the Contact page.

Question 21

Do you work with international organisations?

Accepted Answer

Yes. We work with international NGOs, development partners, bilateral and multilateral health programmes and technology companies who are operating in Uganda and East Africa. We bring local knowledge, institutional relationships and contextual expertise that complement international organisations' capabilities.

Question 22

Are you currently accepting new clients and partners?

Accepted Answer

Yes. We are actively building our client and partner base. We are particularly interested in early conversations with institutions and organisations who want to be involved in shaping our services as they develop. If you have a specific need or opportunity in mind, please get in touch.

Question 23

What training programmes do you offer?

Accepted Answer

We are developing programmes in clinical skills development, continuing professional development (CPD), mentorship and clinical supervision, health management and leadership, digital health and technology adoption, and quality improvement and patient safety. Programmes are designed to be contextually relevant to Uganda and East Africa and practically applicable to clinical and institutional settings.

Question 24

Can you deliver training at our facility?

Accepted Answer

Yes. We offer in-person training delivered at your facility or at a designated training venue, as well as blended learning formats and on-the-job mentorship. We can also design bespoke institutional programmes tailored to your team's specific needs and priorities.

Question 25

Do you help with clinical recruitment?

Accepted Answer

Healthcare workforce solutions — including clinical and management recruitment, locum and temporary staffing, and workforce planning — are one of our service areas currently in development. If you have an immediate or upcoming workforce need, please get in touch and we will discuss what we can offer.

Questions About Tiba Neo

About Tiba Neo

Our Services

Robotic Surgery

Telemedicine

Partnerships and Working With Us

Training and Workforce

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