Privacy Policy
Effective date:
This policy applies to all visitors and enquirers who interact with the Tiba Neo Health Care website at tibaneo.com. Please read it carefully.
1. Introduction
Tiba Neo Health Care Ltd ("Tiba Neo", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at tibaneo.com or contact us in connection with our services.
By using our website or submitting an enquiry, you acknowledge that you have read and understood this Privacy Policy.
2. Who We Are
Tiba Neo Health Care Ltd is a healthcare integration company registered in Uganda, specialising in strategic programme management, digital health systems, telemedicine, and healthcare workforce solutions across Uganda and East Africa.
For the purposes of applicable data protection legislation, Tiba Neo Health Care Ltd is the data controller responsible for your personal information.
3. Information We Collect
3.1 Information you provide directly
- Name and job title
- Organisation or institution name
- Email address
- Phone number (if provided)
- The content of your enquiry or message
- Your area of interest (e.g. Strategic Programme Management, Telemedicine, Defence Health Services)
3.2 Information collected automatically
- IP address and approximate geographic location
- Browser type and version
- Pages visited and time spent on the site
- Referring website or search terms
- Device type and operating system
4. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and communicate with you about our services
- To assess partnership or collaboration opportunities
- To improve our website and the information we provide
- To comply with legal and regulatory obligations
- To send relevant updates about our services, where you have consented to receive them
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Legal Basis for Processing
Where applicable data protection law requires a legal basis for processing your personal information, we rely on the following:
- Legitimate interests — to respond to enquiries and manage our business relationships
- Consent — where you have explicitly agreed to receive communications from us
- Legal obligation — where processing is required to comply with applicable law
6. Sharing Your Information
We may share your personal information with:
- Service providers who assist us in operating our website and managing communications (e.g. hosting providers, email platforms), who are bound by confidentiality obligations
- Regulatory or government authorities where required by law
- Professional advisers such as legal counsel, where necessary
We do not share your information with third parties for their own marketing purposes.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
Enquiry records are typically retained for up to three years from the date of last contact. You may request deletion of your information at any time (see Section 9).
8. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include secure server infrastructure, encrypted data transmission (HTTPS), and access controls.
No method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
9. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing of your information
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, please contact us at info@tibaneo.com. We will respond within a reasonable timeframe and in accordance with applicable law.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised effective date. We encourage you to review this page periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Tiba Neo Health Care Ltd
- info@tibaneo.com
- Kampala, Uganda